UNCLE HENRY’S PRETZEL BAKERY SHIPPING AND RETURN POLICY

By purchasing products from the Uncle Henry’s Pretzel Bakery website or by telephone direct
from Uncle Henry’s Pretzel Bakery, you agree to the terms and conditions below. Uncle Henry’s
Pretzel Bakery (sometimes referred to as “we” or “us”) reserves the right change, amend or
update this Policy at any time. The Policy as stated on this webpage at the time of your purchase
shall control.

1. The date your order is placed is the “Order Date”. The date your order is shipped from
our facility is the “Ship Date”.
2. If you placed your order on our website, you will receive two emails on or about the Ship
Date. One email will be from us, confirming that your order has shipped, and one will be
from the carrier (such as USPS or UPS), containing a tracking number. Please note that
the email from the carrier is not generated by us, and we are not responsible for
correspondence from the carrier in any way, including if the carrier fails to send you an
email with tracking information.
3. We ship most orders approximately 2-5 business days from the Order Date, as long as all
items in your order are in stock at our facility. Tracking information may not be available
immediately after your order ships. We do not control tracking numbers, and are not
responsible for any information or tracking number provided by the carrier or that the
carrier may fail to provide.
4. If any item in your order is not in stock, your entire order will be placed on “Hold” until
all items are in stock and can be shipped together. We will notify you if your order is
placed on “Hold”. When all items are in stock, your order will be shipped.
5. All prices listed include shipping and handling.
6. Delivery times vary upon location. Please allow 3-12 business days after the Ship Date
for your order to arrive. If you do not receive your order, please contact us, and please
include your order number or have your order number ready when you call.
7. We ship our packages through USPS or UPS. If you have a preference on which carrier
you would like your order shipped with, please contact us, and we will do our best to
accommodate you. However, we reserve the right to ship through any carrier and cannot
guarantee any particular carrier. We will not be responsible for shipping through a carrier
different from any preference expressed to us.
8. We ship all packages with biodegradable packing peanuts.
9. While pretzels are shelf-stable, they are also fragile, and we do not guarantee that pretzels
arrive whole. Some breakage is likely to occur during shipment, but breakage will not
affect the quality, safety or taste of the pretzel. We do not replace or refund any item for
breakage.
10. If you ordered an item with chocolate, some melting may occur. Pretzels, including those
that include chocolate, are not shipped by temperature-controlled means. We are not
responsible for any melting that may occur. Melting does not affect the quality, safety or
taste of the pretzel. We do not replace or refund any item for melting.
11. With the exception of ingredients, identity and quality of our products, we do not
guarantee exact shape, size, texture, color or any other characteristic of any product in any item, as all of our products are handmade, and some minor variation will occur. We
do not accept returns or exchanges for any such variation.
12. Decorative packaging material may vary from the designs seen on the website, and we
cannot guarantee any specific design, color or theme. We do not accept returns for
decorative packaging.
13. If you ordered the incorrect item(s), or you changed you mind, you may change or cancel
your order at any time before the Ship Date by contacting us. Once your order has
shipped, all sales are final, and we cannot offer exchanges of any item once it has
shipped.
14. If you receive an item that you believe we shipped you in error, or you did not receive
any item in your order, please DO NOT OPEN the packaging. Please send the invoice
number, order number or receipt, code date, and UPC Code, to pretzels@unclehenry.com
within 15 calendar days of the Ship Date. We may issue a replacement upon receipt of
your information regarding incorrect item(s). We will not issue a replacement if your
information is received more than 15 days after the Ship Date. We cannot issue a
replacement without the information regarding your incorrect item(s).
15. If your order arrives in packaging that is damaged or destroyed, please DO NOT OPEN
any intact packaging. Please send the invoice number or order number, code date, and
UPC Code, as well as photographs of each side of the packaging (including top and
bottom) to pretzels@unclehenry.com within 15 calendar days of the Ship Date. We may
issue a replacement or a refund upon receipt of your information regarding damaged or
destroyed packaging. We will not issue a refund or replacement if your information is
received more than 15 days after the Ship Date. We reserve the right to decline to issue a
refund or replacement for any product that appears to be opened or tampered with by you.
16. We are not responsible for any incorrect information, including names and addresses,
provided by you. Please review all information before placing your order and when you
receive email confirmation of your order. Please contact us if you made an error on any
information in your order. We will not issue any refund or replacement for any order not
received due to you providing incorrect information on your order. If we receive a
returned package as non-deliverable because you provided incorrect information, we will
contact you to arrange for reshipment of your of your order. All reshipments due to you
providing incorrect information will be assessed a minimum shipping charge of $20.00.
We will not issue a refund if you request that we do not re-ship your order.

If you have any questions, please contact us, and we will be happy to assist you. We strive to
answer or return all phone calls within the same business day, but please allow 2-3 business days
for us to return your call or email.

If you purchased our products from another website or through another retailer, please contact
that seller directly. Uncle Henry’s Pretzel Bakery is not responsible for orders or shipments
through any third-party seller.